To ensure we give a service that goes Beyond Packaging, we start by thinking 'how can we make our customers' lives easier?' This way of thinking has led to us becoming innovators within our industry. We’re not afraid to be bold and try new things to improve our customer experience and this is why so many of our innovations are ‘industry firsts’.
As a trusted supplier of packaging containers, one of the most significant, yet simplest things we can do for you is to guarantee we will have your products ready when you need them. Our Stock Guarantee does exactly this, safeguarding your packaging supply and allowing you to place full trust in us as a supplier.
We are the first within our industry to offer a guarantee like this and are able to do so because of our strong partnerships with trusted suppliers.
We offer services and use technology that go beyond the norm for the packaging industry.
We were the first to offer immediate online ordering. Allowing you to instantly see prices, place an order and track progress online. This increases the speed and transparency of the ordering process; you no longer have to request a quote and wait around for a response.
We were the first to introduce Livechat to our website, an additional way for you to contact us. Simply click the tab in the bottom right-hand corner and one of our Customer Service Executives will answer your question within minutes.
We understand that the work we do is about much more than simply making money from the products we sell. This is why every member of our team focuses on making improvements in order to deliver a World Class Customer Experience.
We’re continually reviewing our processes and empowering colleagues to improve your experience; this is one of the reasons that we have been named as the Lloyds Bank Employer of the year 2020.
In-House Design Team
We’re the first to offer an in-house design service to showcase your products and enhance your brand. Whether you’re looking to update your existing designs or create something entirely new, our in-house design team can help you create bespoke artwork to really promote your products.
Our £12million investment program of acquiring and refurbishing distribution centres brings our total warehousing space to 220,000 sq ft across 4 sites in the UK & Ireland. This has allowed us to expand our Stock Guarantee and further safe-guard your packaging supply.
Expansion of Product Range
We’re continually expanding our product range to be able to offer you the best solution.
Our most notable new product range is our recycled PCR containers. We introduced our PCR Range to allow customers to access to a more environmentally friendly packaging solution. PCR stands for Post-Consumer Resin, it means that the products within this range are made from a percentage of recycled plastic. As a leading packaging supplier, we understand that plastic is an invaluable material, and our PCR range helps us to keep plastic out of landfill.
Commitment to Customer Experience
We pride ourselves on our commitment to offer service that exceeds the highest standards. This is why we are recognised alongside companies beyond our own industry for our commitment to delivering a World Class Customer Experience.
Some of our recent awards for Customer Service include: Feefo Platinum Customer Experience, The Customer Experience Awards (CXA) and The British Quality Foundation (BQF) Awards.