Our starting point is always, "how can we make our customers' lives easier?" This way of thinking has led to us becoming innovators within our industry. We’re not afraid to be bold and try new things to improve our customer experience, and this is why so many of our innovations are industry firsts.
Commitment to Customer Experience
We pride ourselves on our commitment to offer service that exceeds the highest standards. This is why we are recognised alongside companies beyond our own industry for our commitment to delivering a World Class Customer Experience.
Some of our recent awards for Customer Service include: Feefo Platinum Customer Experience, The Customer Experience Awards (CXA) and The British Quality Foundation (BQF) Awards.
We utilise the latest technology to help us go beyond the norm for the packaging industry.
Our driver tracking system provides real-time updates and live notifications at every stage of your delivery so that you receive accurate ETAs.
We were the first to introduce Livechat to our website, and have recently upgraded to Zendesk, so you can easily find the answers you need or raise a query with our team straight away.
We were the first to offer online ordering. Allowing you to see prices, place an order and track progress instantly, increasing the speed and transparency of the ordering process; you no longer have to request a quote and wait around for a response.
We understand that the work we do is about much more than simply making money from the products we sell. This is why every member of our team focuses on making improvements in order to deliver a World Class Customer Experience.
We’re continually reviewing our processes and empowering colleagues to improve your experience; this is one of the reasons that we were named Lloyds Bank Employer of the year 2020.
In-House Design Team
We’re the first to offer an in-house design service to showcase your products and enhance your brand. Whether you’re looking to update your existing designs or create something entirely new, our in-house design team can help you create bespoke artwork to really promote your products.
Our £12 million investment program of acquiring and refurbishing distribution centres brings our total warehousing space to 300,000 sq ft across 3 sites.
Expansion of Product Range
We’re continually expanding our product range to be able to offer you the best packaging for your needs.
Our PCR utilises recycled plastic, which is better for the environment and better for business. Our range includes Coex products, which are suitable for food.