FAQ's

 

Where are you based?

Invopak’s Head Office is based in Hyde, Cheshire. We serve customers who require industrial plastic and metal packaging across the UK, Ireland and even internationally via our four distribution warehouses.

Visit our Contact Us page for more information.

 

What do I need to open an online account?

To open an online account all you need to do is complete our account registration form.

I’ve placed an order through my credit account, how do I know when I need to pay by?

The agreed credit account terms are typically 30 days from the date of receiving your invoice which you will receive via email on your delivery date. Your invoice will then advise when payment is due.

 

 

What does fluorination mean?

Under certain conditions, some substances react to the plastic used in the manufacture of plastic containers. These substances include solvents, cleaning products, cosmetics, tanning products, chemical substances and agricultural products such as pesticides and herbicides. When the contents of a plastic container or bottle reacts with the plastic, this can cause the container to cave or give a “sucked in” appearance – where the container looks like it has been crushed or squeezed in the middle.

Fluorination is a process that is applied to the plastic to preserve the integrity of plastic containers. During the fluorination process, a coating is applied to the inside of the container to offer an extra layer of protection against permeable liquids.

Fluorination can also help protect against discolouration of the plastic. Fluorination doesn’t wear off and is a permanent seal to the plastic.

What does UN Approved mean?

UN Approved or UN Certified packaging containers are containers that have been officially approved and certified for the transportation and sending of goods on the UN Dangerous Goods List.

UN approval means that the products have passed stringent testing for the transport of hazardous goods and substances. UN Approval certificates can be downloaded from the Compliance Certificates section of the product page, when you log in to your Invopak online account.

In order for the UN Certified, or UN approved status to remain valid, the packaging must be used strictly in accordance with the approval documents.

Here is an example of a UN Approval code for a product and how to read it:

3H1/Y1.9/200/**/GB/2486

3	Type of Container 1 – Drum 2 – Jerrican 4 – Box 5 – Composite Packaging
H	Materials used to manufacture the container A – Steel B – Aluminium G – Fibreboard H – Plastic
1	Closure Type 1 – Non-removable head 2 – Removable head
Y	Packing Group X covers groups i, II and III Y covers groups II and III Z covers groups III
1.9	Maximum weight / Specific gravity of the product to be packed
200	Internal hydraulic pressure ratings in Kilo Pascals (K.P.A)
**	Year of Manufacture
GB	Country of Certification body
2486	UN Certificate number

 

What does lacquered mean?

Lacquered refers to the internal coating available on some of our metal containers. Where a product is described as plain interior, then no coating has been applied.

Where a product is described as having a lacquered interior, a protective coating has been applied to protect either the contents of the container or the integrity of the metal where there is a risk of the metal reacting with the contents.

A good example of this is where an internal coating protects the metal container from rusting and oxidisation when holding water based products.

Another example is protecting food from metal contamination or discolouration or acidic products from corroding the container. In all instances of sourcing metal packaging for foodstuff, you should always check that the container is food-grade.

Some of our products have an external lacquer or coating. This is usually white. External lacquer on metal products helps protect the metal from environmental elements and can also help with the adhesion of labelling.

What is the Maximum Weight your containers take?

All our containers are subject to testing and customer satisfaction as the density of products packed will differ greatly from one customer to another. We are happy to provide samples for this purpose.

Do you offer printing?

Printing options such as In Mould Labelling and Offset Printing are available on many of our products.

For more information on printing please complete our design and printing page.

Are your products recyclable?

Many our products are recyclable. To see if a product is suitable for recycling please take a look at the product specification section on any product page.

What are your minimum order quantities?

If you wish to order smaller quantities, or your requirements do not meet the minimum order value, then you can order the same products via our retail division oipps.co.uk The Plastic Packaging Superstore – there is no minimum order value and you can order as little or as many as you like.

Why can I only buy in pack or pallet quantities?

Invopak is a wholesaler of plastic containers, buckets, tubs and metal packaging.

In order to benefit from the competitive wholesale pricing on offer with Invopak, then our products have to be purchased in wholesale or bulk-buy quantities.

If you wish to order less than a pack size, then our retail division oipps.co.uk can help.

Can I request a sample?

If you would like a sample of one of our products please contact our Customer Service Department who will be happy to help in anyway they can.

What if you don’t have what I’m looking for?

If you cannot find what you are looking for, please contact us via phone, email or LiveChat (at the bottom of your screen) as we are often able to supply suitable products.

Due to our vast industry experience, knowledge and outstanding supplier relationships, we are able to source new products into our range when commercially viable.

 

 

Can you deliver next day?

Please see our delivery options for more information.

How can I track my order?

If you need to track your order please call our Customer Services Department or click on our livechat option online and we will be happy to help. Please have your order number available.

When will my order be dispatched?

We aim to dispatch your order within 48 hours of your payment clearing.

Delivery times may vary dependent on country, for more information please contact our Sales Team.

 

What currencies do you accept?

We currently accept the following currencies;

• UK Sterling
• Euro

What type of payment methods do you accept?

• BACS
• SEPA
• CHAPS
• Credit/Debit card
• PayPal

When will I receive my invoice?

You will receive the invoice for your order on the day the goods are delivered. Your invoice will be sent to you via either email or post.

 

I am missing items from my order/ some items are damaged?

Please contact our Sales Team if you are missing items or have received damaged items with your order.

I need to return my goods, what do I do?

We are sorry to hear that. Please contact our Sales Team and we will be happy to help.