Our starting point is always,
“how can we make our customers’ lives easier?”
This way of thinking has led to us becoming innovators within our industry. We’re not afraid to be bold and try new things to improve our customer experience, and this is why so many of our innovations are industry firsts.
Commitment to Customer Experience
We pride ourselves on our commitment to offer service that exceeds the highest standards. This is why we are recognised alongside companies beyond our own industry for our commitment to delivering a World Class Customer Experience.
Some of our recent awards for Customer Service include: Feefo Platinum Customer Experience, The Customer Experience Awards (CXA) and The British Quality Foundation (BQF) Awards.
In-House Design Team
We were one of the first packaging companies to offer an in-house design service to showcase your products and enhance your brand. Whether you’re looking to update your existing designs or create something entirely new, our in-house design team can help you create bespoke artwork to really promote your products.
Performance Culture
We understand that the work we do is about much more than simply making money from the products we sell. We’re continually reviewing our processes and encourage every member of our team to make improvements so that we can deliver you a World Class Customer Experience.
Expansion of Product Range
We’re continually expanding our product range to be able to offer you the best packaging for your needs. Our PCR range utilises recycled plastic, which is better for the environment and better for business. Our range includes Coex products, which are suitable for food.
Ongoing Investment
Our £12 million investment program of acquiring and refurbishing distribution centres brings our total warehousing space to 300,000 sq ft across 3 sites.
